Collaborating Conflict Management Style and Work Overload Among Nurses: Moderating Role of Emotional Intelligence

Abstract

The present study aimed to examine the relationships between collaborating conflict management style, Work Overload, and emotional intelligence of healthcare professionals working in hospital settings. The sample comprised of 300 nurses with the age ranged from 25-60 years working in Hail Region. The cross-sectional survey approach with a convenient sampling technique was used to collect data from the participants. The conflict management styles were measured with Rahim’s Organizational Conflict Inventory, Work Overload was measured using Reilly’s Role Overload Scale, and emotional intelligence was measured using Wong and Law's Emotional Intelligence Scale. The data were analyzed using SPSS and Hayes process Macro for moderation analysis. The findings depict an association among study variables with the moderating role of emotional intelligence among conflict management style and work overload in nurses working in hospital settings.  The research’s implications and suggestions were also discussed to provide insight for implementation purposes.