Impact of Resistance to Change and Organizational Structure on Employee Performance in Jordanians Banks: Case Study of Housing Bank for Trade and Finance

Abstract

The study aimed to demonstrate the impact of resistance to change and organizational structure on employee performance. The study population consisted of all employees at the Housing Bank for Trade and Finance. The descriptive analytical approach was used to collect, classify, and analyze the data. The study sample size was 180 employees. A scale consisting of three axes was developed (resistance to change, organizational structure, employee performance). The results of the study showed a statistically significant positive impact of resistance to change on employee performance. The cognitive dimension had a significant positive impact, unlike the emotional and behavioral dimensions, which did not have a significant impact. The organizational structure also had a significant positive impact on employee performance. According to the study recommended a set of recommendations, including enhance employees' ability to adapt to changes. This can be achieved by providing training programmers’ and workshops that aim to enhance employees' adaptability and change management skills, enabling them to deal effectively with changes in the work environment. Additionally, management should play a key role in enhancing employees' awareness of the organizational structure and clarifying how it affects their performance. This can also be achieved through orientation sessions and workshops on the bank's structure and its impact on daily work.