The Mediating Role of The Service Provider Selection on The Relationship Between Internet Service Criteria and Institution Performance

Abstract

Internet connection issues affect company performance. An organization's performance may be affected by ISP selection. The provider selection procedure also involves considerations. Bad Internet service is often caused by bad provider performance, which is attributable to supplier selection. Thus, a sound scientific procedure is needed to provide the optimum selection process. ISP selection and organization performance literature is lacking. This study examines Internet service provider criteria, provider selection, and institution performance. The study also examines how selection affects the Iraqi Martyrs Foundation's performance. This study investigates the mediating role played by provider selection in the relationship between Internet service provider criteria and organization performance. The study included developing a survey questionnaire to collect data from relevant stakeholders (technicians, engineers, managers, administrators, buyers, and users) and analyzing it using structural equation modeling. The results showed that quality, reliability, responsiveness, and experience influence Internet service provider selection. Along with the supplier selection process's direct impact on organizational performance. The results also showed that the provider selection process fully mediates the association between service quality, reliability, responsiveness, and organizational performance. The provider selection procedure partially mediated the experience factor-organization performance link. The developed model can help increase the performance of the IMF by setting a straightforward approach to the supplier selection process.