Enhancing Educational Services through the Implementation of the PPDB Zoning Policy in Indonesia

Abstract

The research method used was descriptive qualitative using in-depth interviews and observation techniques with school principals, teachers, education offices and the community. The results show that the implementation of the zoning system policy in both cities/districts has been implemented and has an impact on the service satisfaction felt by the community in zoning learner admissions. The zoning system also helps students in blind-spot areas gain access to schools optimally. The zoning policy implementation analysis in this study uses a six-indicator approach, namely: setting policy standards and objectives; use of resources; characteristics of implementing organizations; attitudes of implementers; and socio-economic and political conditions. The results of the analysis between the implementation of the zoning system as an effort to improve education are that the zoning system sets standards through the Minister of Education and Culture Regulation No. 1 of 2021 and Ponorogo District Government Regulation No. 26 of 2022 and Malang City Government No. 5 of 2021. The use of resources is carried out to optimize the implementation of this zoning policy. Schools and education offices play a full role as implementing organizations and have fixed and unique characteristics. The two implementers coordinate with each other and determine the attitude of excellent service to the community in implementing the zoning system. From the entire set of implementation elements and theoretical models, policy implementation is directly influenced by social, economic and political conditions.