Legal Regulatory for the Settlement of Disputes in e-Commerce in Jordan. Analytical Overview

Abstract

The internet has given birth to e-commerce that changes how people buy, sell, and organize business activities as consumers and traders are virtually connected. Ideally, disputes arising in e-commerce transactions should be resolved online. Rather than filing a litigation, ADR methods should be considered. This study examined the mechanism of dispute settlement in e-commerce in Jordanian legislative organization. Various academic sources and theoretical and normative elements related to consumer protection issues were referred. ADR, or out-of-court dispute resolution encompasses methods for disputes resolution other than litigation, and as opposed to judicial procedures, ADR is low-cost, faster and more flexible. E-commerce consumers seeking resolve disputes should find legislative legal solution that allows reference to online arbitration and mediation if same is best solution for consumers and expand the concepts of resolve the disputes arising from such contract or those resulting from using the internet, web sites and the like. Regarding country's socioeconomic development, micro-enterprises are crucial for creating employment opportunities and reducing poverty. However, micro-enterprises ability to repay their debts is influenced by various factors, with saving literacy and knowledge transfer being essential components in enhancing their repayment capacity. Study examined the factors affecting the ability of Malaysian micro-enterprises to repay their debts, including financial management, with data collected from 127 micro-enterprises in Klang Valley. Study utilized the PLS-SEM technique to analyze data and test hypotheses to achieve research objectives, results showing that saving literacy and role of knowledge transfer as a mediator positively impact micro-enterprises' ability to repay their debts.