Organizational Resilience in Tourism Enterprises: A Case Study Vietnam

Abstract

The quantitative study uses data from Vietnamese tourism businesses to assess organizational resilience. Data were collected from 202 tourism businesses after the COVID-19 pandemic and were analyzed using exploratory factor analysis and one-way ANOVA to measure organizational resilience between sub-sector tourism enterprises. The results showed that two important aspects of tourism business resilience, adaptive and planned resilience, are approached from an organizational perspective. There are significant differences between sub-sector tourism enterprises regarding planned and adaptive resilience. Large businesses with over 50 employees averaged significantly higher adaptive and planned resilience averages than small and medium enterprises. The study provides an opportunity to compare the tourism industry's organizational resilience with research on organizational resilience in general and tourism enterprise resilience and highlight the critical components of business resilience approached from an organizational perspective. The study supports previous hypotheses that tourism organizations can proactively and strategically plan for potential disruptions. The study provides recommendations for improving the resilience capacity of Vietnamese tourism businesses, including implications for adaptive and planned resilience so that tourism organizations can proactively and strategically plan for potential disruptions.