Implementation of Public Service Reform in the Office of the Regional Revenue Agency of East Kalimantan Province

Abstract

This study aims to analyze the implementation of public service reforms carried out at the Office of the Regional Revenue Agency of East Kalimantan Province. The results showed that public service reform in the perspective of human resource development was implemented through an internal approach with the methods of one-on-one training, on-the-job computer-based training, and formal group instruction as well as an external approach through participation in various courses and training, both organized by government agencies and professional institutions organized by the private sector. This human resource development perspective has an impact on improving the ability of employees, both in terms of knowledge, skills and attitudes in carrying out their duties and can improve the quality of human resources who have innovations for the challenges of future changes. The results also show that strengthening the organizational culture has succeeded in forming apparatus oriented to fundamental values that refer to professionalism, building cooperation through teams that will create harmony, harmony and balance so that harmonization will be formed in the work, which will ultimately achieve welfare for all employees and the community served. Other than that, another finding in this research is that public service reform has succeeded in exploring the values of democracy, citizens and the public interest, which in turn can create accountability and better service performance.