Police Personnel Performance: Intrinsic Motivation, Organizational Commitment and Psychological Empowerment in Indonesia

Abstract

The background of this research is to motivate police personnel who have not yet worked optimally. The purpose of this research is to test and analyze the influences of motivation on organizational citizenship behavior (OCB), the influences of human resource information system on OCB, and the influences of various knowledge on OCB. This is explanatory research with a quantitative approach, using primary and secondary data in which the data collection method involves questionnaires and documents. The approach to understanding the personnel’s empowerment as motivational construct states that strength in the motivational construct refers to the need for self-determination and a person’s belief in his or her abilities. The data from questionnaires was structured in a structured manner to capture accurate data in the form of direct responses from respondents. The results show that respondents felt neutral with fairly value in liking their working activities, did not feel both their organizational life and personal life quite meaningful. Psychological empowerment could become a solution to the high level of working regulations that required personnel to provide creativity and to work together to make their organization effective. Many respondents who felt neutral thought that the work they did was not meaningful enough for the life of the organization. There should exist better organizational support to improve the performance, better intrinsic motivation to improve the performance, better organizational commitment to improve the performance, but better psychological empowerment is not able to improve the performance. It is concluded that there is a lack of organizational support from the institution for the personnel’s psychological empowerment.