Design and Development of an Emailing Management System: System Modeling

Abstract

Developing a software platform that effectively handles email communication is the main goal of creating an email management system. Given the growing importance of electronic communication in various fields, its relevance in today's landscape cannot be overstated. This system encompasses a variety of features designed to streamline the process of sending, monitoring, and organizing emails with the utmost efficiency. Whether it's used for marketing, customer relationship management (CRM), outreach efforts, or internal communication within companies, it offers a comprehensive set of tools to facilitate these tasks seamlessly. Building and maintaining strong customer relationships, generating leads, promoting products or services, and improving an organization's online presence all depend on the presence of a well-designed email management system. In addition, intelligent email management serves to strengthen online reputation and ensure compliance with legal privacy standards. The goal of this effort is to create, refine, and optimize a comprehensive email management system tailored to an organization's unique requirements. Goals include improving the effectiveness of email campaigns, optimizing the successful delivery of messages, complying with privacy regulations, and providing a user-friendly interface. In this work, we will focus on the modeling of the system. UML modeling language is employed to clearly illustrate both static and dynamic aspects of the system, encompassing class, use case, activity, and sequence diagrams. To enhance the tangibility of the proposed solution, we developed four user interface prototypes.