Soft Skills to Guide Labor Relations in A Physical Therapy and Massage Center in Piura

Abstract

The research was aligned with Sustainable Development Goal 8 called "Decent Work and Economic Growth", and aimed to determine how soft skills will guide labor relations in a physical therapy and massage center in Piura. An applied, quantitative, descriptive, non-experimental, transversal methodology was used. A sample population of 50 collaborators was taken. The technique used was the survey and as an instrument a questionnaire of 36 questions on a Likert scale. The results show for the independent variable, 46% of respondents always carry out their responsibilities appropriately, likewise for the dependent variable the results found were 44% of respondents always communicate effectively through the use of words. It was concluded that soft skills are important to guide labor relations within the organization, since collaborators carry out their work activities correctly by working as a team, having good communication to provide good quality care to patients and satisfying their needs.