A Brief Overview of E-Government Development in Macao: The Case of Macao One Account

Abstract

To provide the society with more convenient public services, the Macao SAR Government embarked on the creation of a unified electronic service platform. This initiative commenced with the pilot project ePass and has since evolved into the mainstream platform known as Macao One Account, including its latest iteration, Macao One Account 2.0. Initially, the electronic public services offered were primarily inquiry-based. Over time, these services have expanded to include a variety of projects characterized by cross-regional integration and specific features, establishing them as significant milestones in Macao’s e-government achievements. Furthermore, this study sheds light on the development process of the unified electronic service platform, highlighting the Macao SAR Government’s challenges and success in optimizing e-government development planning, legal framework formulation, resource integration, and technical support. This discussion provides a comprehensive understanding of the overall e-government development in Macao and offers insights into the future trajectory of the Macao One Account.