Hotel Employee Well-Being: The Role of Job Crafting and Work Engagement

Abstract

Employee well-being is very important to encourage positive performance, which in turn will encourage employee behavior. Employee well-being is a challenge facing the hotel industry today. Employee well-being is the main thing to consider for the hotel industry for business sustainability. This research aims to examine the influence of job crafting and work engagement on employee well-being. The research employed a quantitative approach through a cross-sectional survey, targeting managerial-level employees from five-star hotels in Jakarta. A purposive sampling technique was employed, selecting 247 participants who met the criteria of having a minimum of two years of work experience and being currently employed in the hotel industry. SmartPls was used for the statistical analysis, which followed the PLS-SEM method. The findings revealed that job crafting and work engagement have positive effects on employee well-being. This study suggests practical implications of enhancing organizational support for job crafting initiatives. Future research could consider the broader context of the hotel industry and examine other potential variables that can influence the effectiveness of job crafting.